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RETURN/EXCHANGE POLICY:
SORRY, WE WILL NOT ACCEPT RETURNS FOR THE FOLLOWING:
ANY ITEM THAT IS MODIFIED TO A SPECIFIC CUSTOMER NEEDS.
ANY ITEM MISSING ORIGINAL CONTENTS.
OVER 7 DAYS UPON ARRIVAL OF THE PACKAGE. NO EXCEPTIONS.
ITEM DAMAGED DUE TO IMPROPER INSTALLATION, ABUSE, MISUSE OR NEGLECT.
THE FOLLOWING CHARGES MAY APPLY IF CUSTOMER ORDERED INCORRECT PRODUCTS:
-BUYER IS RESPONSIBLE FOR THE RETURN SHIPPING COST
-A 15% RESTOCKING FEE MAY APPLY
-SHIPPING AND HANDLING FEE IS NON-REFUNDABLE
RETURN/EXCHANGE PROCEDURE:
TO MAKE A RETURN OR EXCHANGE, PLEASE EMAIL US REGARDING THE ITEM YOU WOULD LIKE TO RETURN/EXCHANGE.
WE WILL ISSUE YOU A RMA# (RETURN MERCHANDISE NUMBER) ONCE WE RECEIVED YOUR REQUEST.
PACKAGE THE RETURN WITH ALL ORIGINAL CONTENTS AND SEAL SECURELY WITH TAPE.
IF THE RETURNING PRODUCT IS MANUFACTURER DEFECTIVE OR DAMAGED WHILE IN TRANSIT, A PREPAID RETURN SHIPPING LABEL/ CALL TAG WILL BE ISSUED.
EXCHANGE WILL BE PROCESSED AFTER RETURNING ITEM HAS BEEN RECEIVED AND INSPECTED.
REPLACEMENT WILL BE SHIPPED OUT WITHIN 3 BUSINESS DAYS UPON ARRIVAL.
PLEASE ALLOW UP TO 14 DAYS FOR US TO PROCESS AND COMPLETE YOUR RETURN.
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